UK complaint guides
How formal complaints actually work: the stages, the typical response times, the time limits, and where to escalate when the answer isn't good enough. Written to match the stage templates built into TrackMyComplaints.
How to complain about a school in England
The stages of a formal school complaint in England: informal resolution, formal complaint to the governing body, and escalation to the Department for Education, with typical timescales and what to keep as evidence.
Read the guide →How to complain about NHS care
How NHS complaints work in England: local resolution with the provider or commissioner, the 12-month time limit, free advocacy, and escalating to the Parliamentary and Health Service Ombudsman (PHSO).
Read the guide →How to complain about a local council
How council complaints work in England: Stage 1 and Stage 2 of the corporate complaints procedure, typical 10 and 20 working day timescales, and escalating to the Local Government and Social Care Ombudsman.
Read the guide →How to complain about the DWP
How DWP complaints work: complaining to the office involved, the DWP complaints team review, the Independent Case Examiner's 6-month window, and the difference between a complaint and a benefit appeal.
Read the guide →How to complain about your energy supplier
How energy complaints work in the UK: complaining to your gas or electricity supplier, the 8-week rule and deadlock letters, and taking your complaint to the Energy Ombudsman for free.
Read the guide →How to complain about your mobile or broadband provider
How telecoms complaints work in the UK: complaining to your mobile, broadband or landline provider, the 8-week rule and deadlock letters, and free escalation to the Communications Ombudsman or CISAS.
Read the guide →How to complain about a housing association or social landlord
How social housing complaints work in England: the two-stage procedure under the Housing Ombudsman's Complaint Handling Code, 10 and 20 working day deadlines, Awaab's Law, and escalating to the Housing Ombudsman.
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